Responsible Gambling
At Heapsowins we believe that gambling should always be an enjoyable form of entertainment, not a source of financial stress or harm. This page provides guidance on responsible gambling practices and links to support services available in Australia.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. Below are common warning signs to watch for in yourself or a loved one:
- Spending more money or time gambling than intended
- Chasing losses – continuing to gamble to try to recover money already lost
- Neglecting work, family or social obligations because of gambling
- Feeling anxious, irritable or restless when not gambling
- Borrowing money or selling possessions to fund gambling
- Lying to friends or family about the amount of time or money spent gambling
- Feeling a sense of guilt or shame after gambling sessions
Tips for Gambling Responsibly
- Set a budget: Only gamble with money you can afford to lose. Treat it as entertainment spending, not income.
- Set time limits: Decide in advance how long you will play and stick to it.
- Never chase losses: Accept that losses are part of gambling and walk away when your budget is spent.
- Take breaks: Regular breaks help you stay in control and maintain perspective.
- Avoid gambling under the influence: Alcohol and other substances impair judgement and decision-making.
- Keep gambling separate from emotions: Do not gamble as a way to manage stress, anxiety or depression.
- Use casino tools: Most reputable casinos offer deposit limits, loss limits and self-exclusion options.
Self-Exclusion and Account Controls
If you feel your gambling is becoming a problem, you can take the following steps directly with Heaps O Wins or other gambling providers:
- Request a cooling-off period to temporarily restrict your account
- Set daily, weekly or monthly deposit limits to cap your spending
- Use self-exclusion to block access to your account for a defined period
Contact Heaps O Wins support via live chat at heapsofwinsplay.com to set these controls.
Support Organisations in Australia
| Organisation | Contact | Service |
|---|---|---|
| Gambling Help Online | 1800 858 858 (free, 24/7) | Counselling, chat, forums |
| BeGambleAware | begambleaware.org | Online resources and self-help tools |
| Gambling Therapy | gamblingtherapy.org | International online support |
| GamCare | gamcare.org.uk | Advice and support for those affected |
18+ Policy
All gambling activities are strictly for adults aged 18 and over. If you are a parent or guardian, please use parental control software such as Gamban or BetBlocker to prevent minors from accessing gambling websites.
Need help now? Call the free Gambling Helpline on 1800 858 858 anytime, 24 hours a day, 7 days a week.